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TERMS & CONDITIONS

TERMS & CONDITIONS

 

 

Order Process

Your order will be invoiced and processed upon receipt. To maximize speed and efficiently, order changes can not be made once your order has been placed. If you pay by PayPal you will receive a confirmation email from them. This is your confirmation that your payment and order was received by Coconut Hut Beauty. If you pay by Master Card, Visa, Discover, or American Express you will receive a confirmation from Coconut Hut Beauty.

 

Local Pickup

Local pick up is located at our residence in Livermore, CA. If you choose local pick up, we will email you our address and further detailed instructions once your order is paid, completed, and ready for pick up.

 

Turn Around & Shipping times

Turn around time is usually 5-8 business days. This is based on the volume of orders received, not including special promotion/sales. Please expect longer turn around times during the holiday season or sales. Weekends, holidays, or mail transit time do not count as business days. Once your order has been shipped, you will receive an USPS Click n’ Ship email confirmation. If you need your order within a specific time frame, please let us know at the time your order is placed in the comments section at checkout. All emails will be returned within a 24-hour time frame. All emails received on weekends or holidays will be answered the following business day.

 

Payments

We accept payments using Visa, Master Card, Discover, American Express, PayPal, USPS money orders, and bank cashiers checks from US national chained banks.

 

Lost, stolen, or damaged packages

We can not be held liable for any lost or stolen packages. We will do our best to work with the carrier and find a fair resolution to all. Damaged packages must be reported to The Coconut Hut within 48 hours from the time of delivery.

 

Returns

Orders are custom made for you and due to the nature of our products, sanitary reasons and the fact that they can not be resold, we do not offer refunds or exchanges. We do offer sample packages to allow you to try our scents before purchasing a full sized product.

 

Allergic Reactions

The Coconut Hut will not be held liable for any allergic reactions/medical conditions from our products. Our products are made with fresh quality ingredients, but everyone’s skin is different and you can never predict if a reaction may occur. Please read our ingredient labels carefully before use. If you have sensitive skin, please avoid cinnamon/spicy scents. You can also ask to have your products scented “Lightly”. Please email us for this request. If irritation does occur, please discontinue use immediately and contact your physician.

 

 

Color of creams/lotions

Some fragrances that contain vanilla can turn your lotion or body cream pink/light brown. This is not harmful to the product or to you. It is a natural reaction that happens with vanilla oil. We do not believe in using chemicals that can be harmful to the skin that could prevent this.

 

Shelf Life and preservatives

We use an effective & quality preservative. Our products have a shelf life of approximately 1-year. Fragrances will tend to fade over time. For the freshest scent, we recommend usage at 6 to 8 months. For the longest shelf life, we recommend storing your products in a cool dark place tightly capped/sealed. Do not let your products sit in direct sunlight or in a hot car for long periods of time.

 

Cancellations

We do not accept cancellations unless there are extenuating circumstances. A 15% restocking charge may be applied if your order has been processed. Please email The Coconut Hut with any questions or concerns.

 

Privacy

We hold your privacy in high regards. We never share your personal information or data with anyone.

 

Animal Testing

We do not believe in animal testing in any way, shape or form.

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